The war against Bell

“Web dispute rings Bell
Bell Canada’s newly introduced “traffic shaping” procedures are lengthening the time it takes to transfer music, videos, software and other large files via the Internet, says a Cobourg businessman and head of the Canadian Association of Internet Providers.
This is causing interference between small Internet providers businesses and their customers, Tom Copeland said. And it’s among the reasons the association has filed a complaint about Bell with the Canadian Radio-Television and Telecommunications Commission (CRTC).

Bell has been given 15 days to reply in the expedited hearing process.

A telephone inquiry from the Evening Guide to Bell’s vice-president of carrier services, John Sweeney, was forwarded to spokesperson Jason Laszlo. He stressed Tuesday that the minority of Bell’s customers use peer-to-peer applications (P2P) for downloading music, video and some business data during peak hours, but the majority of its customers do not. The minority P2P users are using up the bandwidth and impacting Internet use by the majority, he explained. That’s why the traffic shaping has been put in place generally between the hours of 4 p.m. and 2 a.m.

“There is certainly a congestion issue . . . and it’s affecting carriers all across North America,” Mr. Laszlo said.

“We started getting complaints from customers mid-March,” Mr. Copeland said about a problem that has emerged over the past month. “It was a different kind of high-speed complaint,” he said, not the usual trouble with connection, etc.

So association members started to compare notes and question Bell whose representatives were very vague with answers, he said.

Complaints centred on an inordinate delay in downloading information after regular business hours. For example, a movie download that would normally take two hours was taking “up 12 hours to download” between 4 p.m. and 2 p.m. – the time Bell’s new “traffic shaping” practices were imposed on its customers, and more particularly, Internet service providers like Mr. Copeland. Internet traffic is being “choked” by Bell, from whom smaller Internet providers like Mr. Copeland’s Northumbria company, purchase wholesale ADSL high-speed Internet capacity to service their customers.


On March 28, Bell released a letter stating it had undertaken the practice to provide a better Internet experience for those using it between 4 p.m. and 2 a.m., Mr. Copeland said. And it stated Bell will no longer sell unlimited use plans but charge by bandwidth use. However, Bell hasn’t said it has a network problem, he said.
Bell and small Internet service providers like those with the Canadian Association of Internet Providers are in competition, selling internet connections to customers.
Bell had until the end of Tuesday to reply to the complaint and then the association has until next Monday, April 21, to respond, Mr. Copeland said. Because of the impact on customers, and the CRTC’s agreement to expedite the hearing, he is hoping for a decision within 30 days of their response. Normally it takes up to six months. “This is serious,” Mr. Copeland said.

“Bell’s approach to Internet congestion is like slowing down traffic in one lane of Highway 401 so that the others can speed up. That only works for a while. At some time you have to add more concrete.” Changing policies might work for Bell in the short term but continued growth in Internet use is a “natural progression,” Mr. Copeland said.

“We can’t stick our head in the sand and think it’s going to go away.”


More of what others say..


“Ottawa (eCanadaNow) – All across Canada consumers and Internet Service Providers (ISP’s) alike are crying out for relief at the traffic interrupting and Internet Traffic Shaping that is occurring. Such actions, critics say, are hurting the consumer and are unfair business practices that should not be occurring.”


You have fallen for Bell’s misinformation campaign.

The issue wasn’t there until Bell decided to make it up. My internet isn’t running any faster and you don’t need 5 Mbps to read your email or chat on instant messaging protocols. Hell, even 56K will suffice for IM.


Bell is in fact claiming that they can wire-tap you at whim and cut off any ‘conversation’ they do not want to occur. This ‘debate’ MUST be “framed” correctly as one of CENSORSHIP and PRIVACY.
to those who agree with bell that throttling is needed because we are all sharing the limited resource, let me ask u: how come some european and asian countries can have 10 to 20 times our bandwdith with no throttling at similar monthly fees? before u believe bell, look at what’s going on around world.
The real problem is that Bell has oversold “unlimited internet”, similar to overbooking at airlines. Only Bell has overbooked by 10000% and now they don’t want to build the infrastructure to fulfill their side of the contract. I pay for fixed 2 Gb up/download per month they have no business throttling anything I do when I’m within my limits. Throttling must be made illegal. “Unlimited internet” should no longer be sold. Fixed up/download limits must apply and Bell must build the infrastructure to ensure it has the capacity to fulfill its side of the contract.

Also reseller ISP’s cannot just “slap their own sticker” on Bell’s service. They must pay for connections to Bell’s ADSL equipment, setup their own authentication, and then pay for the outgoing bandwidth as well. Bell charges based on line capacity from the ISP to Bell so you better believe the ISPs pay for whatever their customers use.

Bell is indeed throttling the last-mile and PVC (ATM) traffic. This is called the Gateway Access Service (GAS) and it bought by independent ISPs for approximately $21 per subscriber. These ISPs have their own Internet transit and do not rely on Bell’s IP network connection to the larger Internet.


We have existing regulation giving competitive access to these services, and this was working fairly well. Bell decided they were unwilling to live up to their end of the bargain and decided to throttle the regulated service and go to court to try to claim they shouldn’t be mandated to offer this service. I believe an appropriate response to Bell’s ongoing abuse is to relieve them of management of that service.


Any company that is given this privilege to provide this wonderful technology and betrays the trust of people (packet inspection, not upgrading to new technologies so they justify outrages prices for faster tier services, major conflict of interest with voip and content material with Rogers and bell) should have it taken away from them. Also I read an article that nortel had equipment so that isp providers could cheaply upgrade their services to 10x or faster, but that they are not up so far, why.


I think it’s time to break up the telecom monopoly in Canada. the robber barrons cant be trusted with freedom on the internet. The real solution is to stop adding customers to a congested network, or add infrastructure.



Like I said all out war exists against Bell now…


and anyone who still thinks that Bell can be trusted with any contracts is really still dumb!!
 Bad persons, and Politicians, bad corporations  tend to be the same world wide, and the solution the same, full Public exposure and full prosecution of the guilty serves every one’s best interest next too still. For if the evil bad person is not exposed, punished they still  have no reasons to stop doing bad things and doing good things instead. They by the public exposure of their own bad acts they next also do find out that a good name was worth more than all the silver and gold they had hoped to acquire. And many next have as a result too.


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