The new image will not deny the same bad Bell http://canadatoday9.multiply.com/journal/item/4/HOW_TO_DEAL_WITH_MAJOR_COMPLAINTS
“It’s all to convince to convey that Bell is and has gotten better,” Bell Mobility president Wade Oosterman said in an interview.
But telecom analyst Carmi Levy of AR Communications said the changes will have little impact unless they are accompanied by a dramatic improvement to customer service.
“You can change your logo and you can change the name of your offering until the cows come home but if you don’t change the fundamental way that you operate, then the rebranding effort will be for not,” the Toronto-based analyst said in an interview.
He said Bell needs to be less adversarial and aggressive with customers and more responsive to their needs.
“This needs to be just the first salvo in an ongoing effort to become a softer friendlier company to deal with.”
New Bell chief executive George Cope has promised to improve customer service as it completely overhauls the vast business. The Montreal-based company recently announced plans to shed 15 per cent of management and sell non-core assets.
Bell hangs up on 2500 jobs
Toronto Star – all 199 news articles » En Français »
Analysts say there’s more bloodletting ahead at telecom giant Bell Canada following news yesterday the company is axing 2500 managers . – BCE Inc.’s newly appointed chief executive George Cope announced the company will shed 2,500 management positions representing several layers of bureaucracy as the first steps of a plan designed to steer the bloated telecommunication giant back into competitive shape. The layoffs, which include the reduction of 15 per cent of BCE’s management and 30 per cent of its senior leadership team, will be focused in the company’s main business units such as its Bell Canada, Mobility, ExpressVu and Enterprise groups, Cope said. Non-management front-line service positions are not affected by the announcement, although it is expected some of its 54,000-strong workforce will be cut by the end of the year.
I have written a lot even on the net in the last 18 months how bad Bell really has become.. http://www.google.com/search?q=thenonconformer+sympatico&rls=com.microsoft:en-us&ie=UTF-8&oe=UTF-8&startIndex=&startPage=1
http://thenonconformer.wordpress.com/2008/07/18/bell-sympatico-executive-care-sasha-rollins/
Class Action Lawsuit Launched Against Telus and Bell Mobile Magazine
The Canadian Press – Canada.com
all 103 news articles »
Toronto Star, Canada – 5 hours ago
He said that, as of yesterday, 270 people had signed up for the lawsuit against Telus and another 306 for the suit against Bell. …
Ontarians join anti-text fee lawsuit Toronto Sun
Class-action sought over messaging fees Globe and Mail
SMS Alert: Class Action Suit Filed Against Bell, Telus MarketnewsGadgetTalk
Prepaid Reviews – TheChronicleHerald.ca
all 192 news articles »
Mobile Magazine – 28 Jul 2008
In fact, the Canadian populace is so angry at Telus and Bell that they are launching a class action lawsuit over the incoming text message fee. …
Class action suit filed against Bell, Telus for new texting fees CBC.ca
Bell, Telus facing possible lawsuits over text fees CJAD
Bell and Telus sued over incoming text fees Winnipeg Sun
CTV.ca – Canoe.ca
all 104 news articles »
Public exposure and prosecution of the guilty persons seems to be most effective way that works for everyone’s benefit in dealing with the bad acts of others still.
(Job 28:28 KJV) And unto man he said, Behold, the fear of the Lord, that is wisdom; and to depart from evil is understanding.
Artistdirect.com, CA – 25 Jul 2008
50 Cent’s legal team has filed a lawsuit against Taco Bell, saying he never agreed to endorse their value menu. In a recent commercial, the company suggests …
50 Cent says Taco Bell stole his endorsement Reuters
UPDATE: Rapper 50 Cent Sues Taco Bell Over Name-Change Letter CNNMoney.com
50 Cent sues Taco Bell over ad campaign The Associated Press
E! Online – MTV.com
all 669 news articles »
CBC.ca, Canada – 23 hours ago
Eric Cormier, who has subscribed to Bell Mobility for the past decade, says by introducing the new fees, the companies have changed the terms of their cellular contracts.”This was something that was free up until then and the problem for the consumers is that they cannot re-negotiate the contract,” said lawyer Noel Saint-Pierre.
“What we’re trying to get the court to say is that for the duration of a contract … the telephone company should not be able to unilaterally modify the conditions of the contract.” as e-mail and MMS continue to gain popularity among phone users, undoubtedly resulting in increased revenues for carriers, Bell and Telus decide to nickel and dime the occassional users.
1st Wittness 
thenonconformer
/ August 1, 2008Re: http://anyonecare.wordpress.com/2008/06/14/dirty-dirty-bell-sympatico/
“Dirty Bell yes you are right I am having problems too . I TRIED A FAX, BUT THEY WOULDN’T GIVE ME A REPLY. I Sent all my info to their office registered do you think I get a reply.No! My service was down june 9/08 they sent me a letter of cancellation and then decided I was still activated and they want more money. I said I am not paying for service I don’t have. No contract? they say yes but i say no. I do not have time for this crap. I only ever had one so called contract that was fullfilled the rest were oferrs unfulfilled, really no contracts. I will leave Bell completely if I have to and there are other companies around for phone service. Bell they keep adding money to my bill for internet service I do not have. This is how they make money by stealing from people. If we did that we would go to jail. Sympatico can put it all where the sun dont shine. Truly angered Rose
By: Rose on July 31, 2008 at 3:32 pm”
thenonconformer
/ August 1, 2008All Bell employees clearly seem wrongfully concerned only about keeping their jobs, by insuring that the customer pays their Bills, but still they do not care about solving the problems the customers are having, even because they have no authority, to deal with the customer’s problems.. I have dealt with them now for 18 months complaining, wrote 300 letters but when it comes to serving, helping the customers they act still like they are all idiots, fools.. they all do need to fired now, not just the managers..
Because even many managers in Canada, the government too are not honest, do not tell the truth, they often also do lie as to the actual reasons their product prices are going up, and/or the quality of their services are going down, thus they are still helping to put themselves out of work, out of business eventually and to be rightfully dismissed too.
“Internet Content overload suggests need to rethink how the Web works” ? ha ha ha that is a really good joke.. Because to get the customers Bell initially had said it had the largest, fastest high speed system in Canada.. But Bell also next to cover up their clear inability to be efficient, to cover their poor management losses Bell next undeniably even lies to the same customers as to the initial reasons they next were not able to deliver what they had promised, and Bell next tries to justify their false pricing gouges.. Bell itself and it’s poor managers are still a really good big joke. Who are they fooling now but themselves as to how bad managers they really are..
thenonconformer
/ August 8, 2008thenonconformer
/ August 16, 2008In the US early-termination fees on cell phone contracts are illegal AND WHAT ABOUT IN Canada?
A Canadian consumer cancelling their cell phone, or their Home Phone or their Internet service provider and any the supposedly applicable termination fees, related early cell phone termination fees supreme court ruling in the US FIRSTLY does not apply in Canada since the Telecommunication industry and the ISP, Internet service providers are all still unregulated by the governments, all of them, neither the customers or the corporations, providers they they generally are not subject to any possible COURT DISPUTES SETTLEMENTS, REGULATIONS, AND even if Rogers or Bell tries to tell you otherwise? and tries to enforce their cancellation fees? They Corporations they have to rely on the good will of their customers to pay these inapplicable contract, termination charges in Canada?
Some persons still do argue that when you agree to the contract with a carrier for that new phone even for free or at a discounted rate, or an ISP, Iphone services it was understood what you were doing entering into a legally bind contract so do explain to me what the point of a contract is… when you can just get out of it at any time with no deterrent? or Bell itself often as is it often the case now too does not keep their promised contractual commitments, and secondly their CONTRACT CLAUSES, agreements, clauses are so one side, unfair the the COURTS TEND NOT SUPPORT THEM NOW AS WELL.
“A California Supreme Court judge has ruled that early-termination fees on cell phone contracts are illegal. This is HUGE. Contracts and early-termination fees basically define the cell phone industry in the United States. Could we be headed for a major change if this decision holds? By locking consumers into 1 to 2-year contracts with an early-termination fee tacked on, carriers are able to guarantee a certain amount of revenue from their subscribers. By doing this, they are able to offer subsidies on the actual hardware. This is why the iPhone 3G is only $199, but requires a 2-year contract. This is completely different from Europe and other markets where consumers pay full price for their hardware, but are not forced to sign any contracts. There will be appeals by the cell carriers, but if this holds, what could happen? Early termination fees put the power in the hands of the carrier. How many times have you heard a friend say they would love to get a new phone or switch carriers only to shoot down their idea because they are under contract for another year? In some cases, it could even be cheaper to pay for two contracts instead of paying the early termination fee on one. So, let’s assume this decision holds, and carriers aren’t legally allowed to charge these fees, we’ll probably either see the carriers attempt to work around the legal problems through a loophole or the abolition of cell phone contracts. Hooray! Except, cheap handsets are the first thing to follow contracts out the door. Most people don’t realize that cell phones are actually fairly expensive pieces of hardware after years and years of discounted, subsidized prices. In the end, it’s hard to say if the consumer will save money out of contract, but with a full-priced device. It’ll depend on the plans, which could increase in price in response. So if we might not actually save any money, what will be gained by this decision? Freedom. Some cell phone carriers are notorious for poor customer service because they probably don’t feel like going out of their way to help their customers when they have them locked into a contract. Without contracts, a greater responsibility to appease and provide for the customer falls on the carriers. Suddenly, threats to cancel service and move to a competitor could have meaning. Carriers would have to fight to keep you as a customer. Pair this up with the trend of moving toward open networks that must accept any device and you’ve got the making of a European style cell phone market. That is, of course, if the carriers don’t just find a loophole. You can be sure their best lawyers are on the case. On the hardware side, most phones would end up being sold unlocked. We wouldn’t be surprised if the retail market for devices moves online or into big box retailers, while the service is sold by carriers. Sure, they’d sell phones too, but suddenly a whole new market complete with competition could open for unlocked handsets. If you were suddenly able to break your contract without consequence, would you switch carriers? Are you patiently waiting for your contract to end so you can get a new phone or upgrade? http://www.g4tv.com/thefeed/blog/post/687741/No_Early_Termination_Fees_Will_The_Cell_Market_Completely_Change.html
thenonconformer
/ August 17, 2008OTTAWA – Critics of the Harper government’s proposed changes to the Copyright Act have launched a cyber crusade to fight the controversial bill.
They’re using everything from Facebook to YouTube to Wikipedia to blogs to get their message out. They want the government to either scrap or make serious amendments to Bill C-61 when Parliament resumes next month.
At the helm of the digital movement is Michael Geist, a professor at the University of Ottawa who specializes in Internet and e-commerce law. In addition to his own blog, Geist runs a Facebook group called Fair Copyright for Canada that boasts 90,000 members.
The group, which was created in December, has become so large that members have created local chapters by city and riding to better organize their efforts. Many of the local groups have also developed wikis – online encyclopedic web pages – to keep their members informed.
Geist said more Canadians are getting involved because they recognize how the proposed reforms could affect their daily lives.
“We’re talking about more than just copyright here. We’re talking about the digital environment,” he said. “This legislation represents a real threat to the vibrancy of that online environment.”
Industry Minister Jim Prentice introduced the bill in June, calling it a “made-in-Canada” solution to online piracy. But critics responded that the bill was a carbon copy of the American Digital Millennium Copyright Act.
If passed, Bill C-61 would make it illegal to circumvent “digital locks” on CDs and DVDs and impose a $500 fine on anyone caught downloading illegal copies of music or movies.
Geist also launched a video contest on YouTube inviting Canadians to give their thoughts on Bill C-61 in 61 seconds. A panel of five judges, including Ontario Privacy Commissioner Anne Cavoukian, will announce the winner on Sept. 15 – the day MPs return to the House of Commons.
An Industry Canada spokeswoman said Prentice is interested to see the number of Canadians involved in the online discussions, but it’s up to Parliament to study the issue further.
“The activity online proves that a broad range of stakeholders, with varying interests and vantage points, care deeply about this issue,” said Stefanie Power, in an email response.
The movement isn’t confined to the digital world. The online protests have spurred offline activism.
Kempton Lam, a business consultant from Calgary, used his blog and Facebook to organize a rally outside a breakfast hosted by Prentice last month. Lam said the online discussions have fuelled potential activists.
“There are so many Canadians that have issues will this bill,” he said. “And the online forum has helped us get informed, which leads to offline rallies.
“After we meet, members write about what we learned, post videos back on to the blogs and Facebook group.”
Members of the online movement are also trying to make their voices heard through letter-writing campaigns and one-on-one meetings with local MPs.
Liberal MP Sukh Dhaliwal held a town hall meeting last month to discuss the controversial legislation after his office was flooded with letters from concerned constituents.
It’s not the first time this digital community has bared its teeth. The Conservative government was slated to introduce the reforms in December but delayed the bill after heavy criticism flooded the blogosphere.
Geist said he is optimistic that the activism will make a difference.
“When you get tens of thousands of Canadians speaking out like this, there’s big political risk for any political party who chooses to ignore it,” he warned.
thenonconformer
/ August 2, 2009I heard firsthand one teenager saying to another teenager “I cannot trust you, you lie to me all the time” and this next had made me reflect upon the reality that the average person lies 3 times in every ten minutes of conversation, and it also reminded me with my past years of undeniable dealing with Bell related to my internet download problems, they too had lied to me all the time, by not admitting the truth first that there was a problem, nor next honestly admitting the cause of the problem. It seems that spin doctoring, misleading, lying to others is a very major part of not just the lawyers, used car salesmen, but a regular part of the sales, advertising, corporate way of doing business with consumers these days Canada wide now as well. I too at least am known for telling the truth and that is worth much too. Bell is a known liar and that is not worth much.. The big corporates do prefer no outside regulating bodies, they want to to deal with each customer individually, divide and conquer approach, for they are afraid of massive class action suits, and there are many now against Bell even.
Look I have rightfully hundreds of time to the government, on the net, to the news media already have said that Bell is undeniably, unacceptable too, a bad big despotic control freak, monopolistic, immoral, deceptive in reality, practice, and in reality Bell itself does not honour the normal, decent laws, rules, regulations. Bell solely is a dictator that wants all others to play by it’s own rules. Bell does not know how to respect, keep, honour the terms of it’s contractual obligations to it’s own customers, immoral Bell rather likes to rewrite the contract continuously, one sided so that it is always better solely for Bell.
Well even if Bully abusive Bell falsely under the guise of profitability, competitiveness, making more profit or whatever, now still thinks it is a big, large, established firm, corporation that does not have to play by the established rules, rather it can make it’s own rules. I on behalf of all Canadian, Bell’s customers even now, I am rightfully asking nevertheless that the federal government, prime Minister Stephen Harper and his cabinet exemplary force Bell to respect the laws of decency, norms, the established regulations and to even regulate next rightfully Bell much more so that bad Bell definitely stops being guilty of it’s undeniable false misleading advertising practices, unfair and restrictive trade practices for the good of all Canadians now as well , not just for the good of Bell.
Imagine that Bell has been in Business for many years and was, is still too often, wrongfully guilty now clearly of misleading advertisements, fraudulent and unacceptable business practices, not living up to their contractual obligations, as I now have PERSONALLY WITNESSED, EXPERIENCED and undeniably detailed to even Bell and many others and many times too now . I had Paid for a high speed unlimited download service but that is not what I got next. I got low internet speed at a high price. With Bell you have to check your actual delivered speeds , “internet download and upload speed test” continually too cause Bell wrongfully seems always to change it to suit themselves..
Quebec to end automatic cell phone contract renewals, surprise fees and what about the Internet service providers, who are the same firms doing the same bad things there too to the customers, well?
“Quebec to end automatic cellphone contract renewals, surprise fees CBC.ca – The Quebec government has tabled legislation to better protect consumers in the province when they sign cellphone contracts. Justice Minister Kathleen Weil said laws aimed at protecting cellphone users were written in the early 1970s and don’t address current consumer habits. She said Bill 60, introduced Tuesday, would revise outdated rules. There can be “very onerous penalty fees” to pull out of a contract once a service provider automatically renews it – usually for a period lasting three years, Weil said. The bill would prohibit the renewal of cellphone contracts without a customer’s written approval, she said. It would also force merchants to disclose the total cost of the goods and services offered, a move Weil said should prevent customers from being caught off guard by hefty fees for services they don’t want, such as text messaging. In addition, companies won’t be able to suddenly increase fees during the life of the contract. “Consumers often don’t understand everything that they have agreed to when they’ve signed that contract,” the minister said. “The contracts are a little vague, and there are services that are added over time without their knowledge and without their consent.” “The first thing that [merchants] do is offer you a free cellphone, and it’s sort of the lure that gets you into that relationship,” Weil told reporters. Merchants will have to explain existing warranty protection Weil said the new law would make it illegal for merchants to sell extended warranties before telling customers what the manufacturer already offers for warranty protection. It would also put an end to expiry dates on prepaid cellphone gift cards. The minister said the bill, amending the province’s Consumer Protection Act, would correct an imbalance in an evolving industry. “In consumer protection you often have an imbalance that happens over time and in the whole field of telecommunications. There is not a jurisdiction in North America that hasn’t noticed this imbalance.” Michel Arnold, head of the non-profit consumer rights group Option consommateurs, said Quebec is the first jurisdiction in the country to introduce this kind of consumer protection. Weil said officials in the province receive nearly 700 formal complaints about cellphone contracts each year – about 10 per cent of all consumer complaints – as well as thousands of inquiries. Bill 60 is expected to be adopted before the end of the year.
and what about in the rest of Canada too? Bell Changing horses, making changes, additions to the contract in midstream is invalid, a breach, still not allowed, especially without the subsequent, and pre consent, approval of both parties now still too and is a breach of contract rather. That includes Bell capping of my bit torrent downloads too on my unlimited download account
I have an engineering degree, Concordia University , Montreal 1968, and I had worked as a ReMax Realtor in Calgary too but in my decades of real life experiences in Canada the existing laws, regulating societies, governments clearly did not stop many Realtors, lawyers or even now Bell Sympatico from telling lies to the customers, others. http://anyonecare.wordpress.com/2008/07/13/misapplications-of-the-laws-in-canada/
With Bell you have to check your actual delivered speeds , “internet download and upload speed test” cause Bell seems to change it to suit themselves.. (Presently I am with Acanac Inc. http://www.acanac.ca 1-866-281-3538, and do see their speed test too).
Now this mis-advertisement of the actual speeds attained also reflects the common problem we tend to have also in Canada with the false, misleading advertising, trade practices by Bell, Rogers, Videotron in regard to the speeds of their iphone and DSL, ADSL, cable internet services. These Communication, ISP firms amongst others are known to inflate, advertise substantially higher speeds than the consumer will actual get next get on the average, and the next related internet congestion cause web connectivity problems, and also reductions of the downloads speeds too.. Over 2M Canadians now have cable based phone. Most of those were former Bell Canada customers.
Bell itself found a an excuse for not performing a specific job assigned to them under the contract agreement but fooled few people in the process now too. One side breaching a contract is a common, often fact of life, very common, and it happens often in in the Computer business, with Internet Service Providers, in Real estate and even with new home contractors now as well sadly, and I have often witnessed it myself.. and pretentious self regulating boards, governments are mostly useless too, and it is basically too costly to get a lawyer, it only makes the lawyer’s richer, so now the best way to deal with any breach of contract is to expose the bad guys to all, to the news media and thus really put them out of business.. and I have done that even with major corporations successfully now too.. ”
Now what about having now the much need real consumer protections for the citizens of Canada here as well from the greedy, lying, no good corporations? The Liberals are just as bad as the Conservatives in not dealing in Canada with the lying, price gouging communication firms..
“Conservative government bows to the wishes of large corporations and ignore consumer protection.” ” Tony Clement, He is protecting the providers of these services, their monopoly and their profits. Never mind the Consumer whom the Office of Consumer Affairs was set up to help. ” ” government is pro-business. And no matter who we vote for, that will remain the same. How many of our government officials actually read our comments. One question, what does ‘lobbying’ actual entails?”
” Tony Clement ..no doubt the Minister’s seats at the Rogers Centre in Toronto and the Bell Centre in Montreal are assured.” ” Tony Clement is not for us. This fellow is definitely not a consumer advocate and to make it quite blunt – he is not for our welfare. We the people need a government which encourages completion and one which tries to hide the oligopolies which really don’t re-invest much into Canada, unlike the US. Perhaps a massive shakeup of our government infrastructure and the ministries is badly needed. We want a complete cleanup from top to bottom ” ” I think we need a complete public audit of exactly where all of our tax money is actually be spent!”
http://www.thestar.com/sciencetech/article/688547#
do see also